FAQ

Frequently asked questions

ARE ASIDA PARIS PRODUCTS PARABEN FREE?


Yes, our products are paraben free! We believe in creating safe products for all.




ARE ASIDA PARIS PRODUCTS CRUELTY FREE?


Yes! We received our United States PETA Certification on November 9, 2017.




I NEED TO CHANGE MY ORDER OR CHANGE MY ADDRESS, HOW?


Unfortunately, our orders process very quickly once they've been submitted, so we are unable to make changes or cancellations once their order is submitted. To correct any errors with your order or your address information, we recommend contacting the carrier listed on your tracking email to request an address update or correction. If the order has been processed, unfortunately, the order will ship as is and cannot be modified. If you are unhappy with the products that were purchased, please reference our RETURN POLICY.




I'M HAVING TROUBLE PLACING MY ORDER.


We apologize for any difficulty you may have had while placing your order. Please contact us thru EMAIL or call us at 1-626-667-8417 so we may assist you.




MY ORDER ARRIVED DAMAGED.


We're sorry to hear that a portion of your order was damaged. In order to further assist you, please EMAIL US a photo of your damaged items and a screenshot of the packaging so we can assist in replacing your item.




HOW DO I CHECK ON MY ORDER STATUS?


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WHY WAS MY ORDER CANCELLED?


If you did not request a cancellation, there was a discrepancy with the billing or shipping information provided at the time of purchase, or your order was cancelled for your protection, as the payment information provided did not match the payment source. Please make sure to contact your financial institution to confirm or update your payment details before placing a new order.




MY PACKAGE WAS LOST.


If your package was lost and did not arrive, please contact our customer service team or call us at 1-626-667-8417, Monday through Friday between the hours of 9am and 6pm CST. We're happy to help in any way that we can.




I'VE ENTERED AN INVALID EMAIL ADDRESS.


Unfortunately, we are unable to send order information to an email address that differs from the one submitted with the order. Please EMAIL US to request an update regarding your information.




WILL I HAVE TO PAY DUTIES IF I LIVE INTERNATIONALLY?


While beauty has no borders, International Orders may be subject to import taxes, customs duties and fees levied by your country's customs department upon arrival. when ordering from ASIDA Paris, the recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country. Customs policies vary widely from country to country, so please contact your local customs office for more information.




WHY WAS I CHARGED SALES TAX?


We collect US state sales tax. We may also collect relevant taxes on international orders, depending on your destination country. Tax is estimated at the time an order placed and a final calculation of the actual sales tax will be reflected on your order confirmation email and packing slip.




WHAT PAYMENT OPTIONS DO YOU ACCEPT?


ASIDA Paris accept Mastercard and Visa Debit/Credit Cards and Paypal.




CAN I GIFT WRAP MY ODER?


We do not offer gift wrapping at this time, but we hope to in the near future. Please check back again soon for new offerings and updates.




HOW DO I FIND OUT WHEN A PRODUCT I WANT IS BACK IN STOCK?


Our online inventory of products is constantly being updated and replenished. To find out once a product is restocked, we suggest that you join our email list to find out about new product releases - subscribers are first to know. Join our newsletter now.





ORDERING

Select an item from anywhere on the site, choose your desired product, color and quantity, and then add to your shopping cart. When you have finished shopping, follow the checkout procedure. 

The total cost of the order is the price of the products ordered plus tax, and shipping. 

At checkout, you can review and change your order details on the ORDER SUMMARY page. 

When you’re ready to complete your order, click the “Check Out” button, and you will be taken to the Payment page. Make sure you review this page carefully, as you won’t be able to change the order once payment has been processed. You’ll also be sent a conformation email shortly after placing your order. 

ASIDA Paris gladly accepts Mastercard and VISA Debit/Credit Card and Paypal. International credit cards with valid billing addresses will be accepted as a form of payment. We do not accept Cash on Delivery (COD) and checks. 

Please be guided accordingly, ASIDA Paris is the business name that will be recognized on your credit card statement to avoid chargebacks and complaints. Jazzy France, Pinkies Collections and ASIDA Paris is under one company; Elegant Trio Colors Corporation. 

All credit/debit cardholders are subject to authorization by the credit card company. If the company refuses to or does not for any reason authorize payment then we will not be able to accept your order. We also have internal order review factors to protect credit card holders.